24/7 Emergency Plumbing Repair Services Across the Midlands
Do you have a burst pipe? Did your water heater go out completely? Are you concerned about a possible gas leak? These problems spring up at any time or day, and Kay Plumbing will expertly make repairs the same day you call us, no matter what time it is.
Turn off your water or gas line, or call us if you’re not sure how!
If leaking water or gas is the emergency at hand, turning off the main line is one of the most important things you can do to prevent damage before a professional arrives.
The main water valve for your water line is usually under the kitchen sink or near the water heater. If you can’t find it, call us at 803-445-3707 – we’ll help you figure out where it’s located so you have as little water damage as possible, whether you want us to send a plumber out to fix it or not.
You probably have two gas shut-off valves, the house-side gas valve and the street-side gas valve.
Your house-side valve is inside, probably where the pipe enters the house but always somewhere before the first appliance. This valve may not be safe to turn off, as you have no idea how much gas is in the home. Gas leaks are extremely flammable and dangerous, and the last thing you want is a spark to light it while you’re inside.
Your street-side valve is outside by the gas meter. This will almost always require a wrench to shut off. If you don’t have access to a wrench, then you’ll need to wait for an emergency service to arrive and shut it off.
In the case of a gas leak, your safety should always be put above finding the shut-off valve, especially if you don’t know where it’s located. Getting your household outside and opening up as many windows and doors as possible to help ventilate the gas are helpful steps while you wait for an emergency service.
If you need help finding a gas shut-off valve, operating it, or other assistance with a gas leak emergency, call us at 803-445-3707. We’ll walk you through what you need to do to be safe, whether you use our emergency services or not.
You’re one emergency call away from a professional who knows how to fix all things plumbing.
Issues with water supply or sewage backup
If your water pressure drops abruptly, you think or know you have frozen pipes, or your sewage is backing up into drains – or even contaminating your main line of potable water – you need emergency plumbing services. Sewage leaking is a serious health risk, and low water pressure can indicate issues with your pipes that need fixed sooner rather than later. Frozen pipes have the potential to burst and cause water damage – even here in South Carolina. We don’t only keep up with the best practices of our industry at Kay Plumbing. We also keep up with the latest technology, making it easier to handle unexpected repairs – like thawing a frozen pipe.
Issues with gas plumbing and gas leaks
If you think there’s a problem with your gas system, or you suspect or know for a fact you have a leak, you need to call an emergency service – the fire department, your utility company, and/or your plumber – immediately. Natural gas is extremely dangerous, flammable, and even explosive in high enough concentrations. Do not use your cellphone indoors, as this could light the gas. An issue with your gas line is never a DIY repair.
Issues with dripping and leaky pipes
If there’s a drip falling steadily from your ceiling or you have a leaky pipe, a professional should be contacted as soon as possible. Water damage is serious, and repairing it can be expensive – flooring and personal belongings can be destroyed, a black mold infestation may develop, and more. Get the pipe fixed while it’s only a patch of wall or ceiling that needs to be replaced.
Issues with your water heater
Having no hot water because someone used it all up in a shower is one thing. Having no hot water at all, well after the heater should’ve recovered after the long shower, is another altogether. A broken water heater is an emergency, especially in the colder seasons. It affects personal hygiene, your ability to clean your home, and more, beyond being uncomfortable.
One emergency is enough
When an emergency plumbing problem is fixed, it should stay fixed. The stress of having the emergency just that one time is more than enough for a year. Whether you call our emergency number on a holiday, in the middle of the night, or at the end of our shift, we’re going to bring the same high-quality level of service we’d bring any other day and time of the week. We fix things correctly the first time. When we leave, you can rest easy knowing you’re not going to have a repeat emergency.
Your Quality of Life Shouldn't Be Affected
Some plumbing issues are frustrating inconveniences you can schedule to be fixed in a few days without significantly affecting your daily life. For example, if one toilet has a clog you can’t fix and you’re at risk of it overflowing if you keep trying to fix it yourself, but you have a second, fully functional bathroom, you’re more likely to be able to schedule a regular appointment. But if you only have one bathroom, you probably don’t have even a day to wait, let alone a few days.
Emergency plumbing can be necessary, but it can also be expensive – if you’re unsure if you can wait to schedule a regular appointment, but it would be better for your wallet if you did, don’t hesitate to ask us. We’ll give you advice based on what you’re telling us about the issue and your needs – not based on upselling.
Why Work with Kay Plumbing
You’ve got a situation on your hands you don’t have the expertise or tools to handle. That’s stressful in itself. You need experienced plumbers who can explain what they’re doing and why, who don’t rush to make costly replacements for what could’ve been simple fixes, and who are prepared for any plumbing issue they come across.
We keep our work tidy & clean
It’s 3 a.m., the plumber has finally left, and you’re ready for bed. Plumbing repairs of any kind can be messy, but after an emergency, cleaning up that mess is less appealing than ever. Our plumbers clean up any mess they make during a repair, so you’re never cleaning up behind us.
Reliable service & solutions
You’ve mitigated the emergency to the best of your ability. When your plumber arrives, it should be smooth sailing, relatively speaking, to a repair. Our experts at Kay ensure this is the case. We have everything we’re most likely to need, to repair anything in any part of your plumbing system, in our vans. We arrive when we say we’re going to arrive, and we communicate clearly with you about what we’re doing and why. When we assess an issue and give you a quote, we’re upfront about the pricing. The number we give you will be the same as the number on your receipt – there’s no hidden fees to add more (negative) excitement to your day.
Master plumbers with over a decade of experience
When some part of your home’s plumbing needs emergency service, you don’t want just anybody to fix it. You want a professional who has proven they can handle your needs, based on the specific information you’ve given them about your home and what you know about the problem. Kay Plumbing has been serving the local community since 2008, and our founder is a second-generation plumber. We’ve serviced hundreds of homes successfully, and we take pride in getting things done right the first time.
Nearly 15 Years of Experience
You want an expert who knows what they’re doing, who’s reliable, and who has a proven track record. Kay Plumbing has been serving the Midlands since 2008, and we take pride in our high customer satisfaction rates. We can make claims, but the proof is in what our clients say. We’ve been voted Best Plumber by the Lexington Life Magazine, and across hundreds of reviews on Facebook, Google, and Angie’s List, we have an average rating of 4.6/5 stars. You don’t have to take our word for it when so many people who were in your position have shared their experiences with our service.
What Are Our Customers Saying About Us?
Customers for Life
"This by far is the best Plumbing Service in Lexington. There work ethic and detail to the job at hand, while being kind and respectful- make this company one of a kind. I am certain my family will be customers for life. "
- Haley H.
"They did a fantastic job of being upfront about costs and what to expect during the visit. They have a great plan you can sign up for to help with costs. Mike was extremely kind and professional."
- Ashleigh M.
Can't Go Wrong
"This company has installed and repaired a few things in my home and it was done right the first time! Colt is the name of the plumber who I highly recommend however, you can’t go wrong with any of them!! Great company and quality work!"
- Jay C.
"Matt and company did an excellent job replacing all our supply lines in our house from the quoting process to job completion. Communication was excellent.Everything was explained thoroughly. They showed up on time, use better quality supplies and even finished a little bit ahead of schedule.
- Geo H.
"Flushed out our tankless water heater. Very professional and very knowledgeable about his job. Answered all questions about service provided and the plan I signed up for. Will highly recommend to anyone needing a plumber."
- Brandon E.
Emergency Plumbing FAQs
Is it worth calling a plumber or can I stop the emergency myself?
It depends on what the emergency is related to. For example, if you have a gas leak, you shouldn’t try fixing it yourself because it’s dangerous in more than one way. But, a clogged drain can probably be fixed if you know how to use a plunger or make the correct cleaning solution, and only if those don’t work or the clog is impacting the flow of water is it time to consider calling an emergency plumber.
What are the most common plumbing emergencies?
Most serious plumbing issues could severely impact your daily life and even the structural integrity of your home. Some issues that should have a professional called out immediately include:
- A broken sump pump
- Issues with your gas line or a gas leak
- A burst pipe
- A constant, continuous leak, even if it doesn’t look like a lot of water
- Issues with your water line or sewer line
- No hot water, even after your water heater should have been replenished
How long will my plumber take to fix the problem?
Your plumbing problem might have a simple solution for a professional plumber. It might involve drain cleaning to remove a build up of soap residue and hair, for example. On the other hand, your plumber might need to do something more intense, like replace pipes. In short, it depends on what the repair is. Our plumbers will arrive quickly, and we know how to communicate with homeowners about what’s going on – ask us, and we’ll give you our best estimate.
My pipe burst! What should I do?
Stopping the water flow is the first step. Turn off your main water valve – if you don’t know where it is, check under the kitchen sink or near the water heater first. The pipe should stop leaking water, but you can also run a faucet to confirm no water is running to it. You may want to turn off electric breakers in the area of the house where the pipe burst to prevent any accidents, and you’ll want to move your belongings somewhere with good ventilation or outside to start drying.
If you have plumbing experience and the equipment on hand, you might be able to fix the damages yourself. Otherwise, if you haven’t already, you need to call a plumber immediately to fix the pipe and help prevent expensive water damage.
How do I prevent plumbing emergencies?
Keeping your plumbing well-maintained is always the first part of prevention. Plumbing is easy to forget about because when it’s working correctly, we usually aren’t very aware of it, even as we wash dishes or water our garden. Schedule regular maintenance with a plumber for things like your septic system, and be proactive in keeping your drains clean and free of things that could build up and cause a clog.
What are warning signs I might have a gas leak?
You might get the classic sulfury, rotten-egg smell associated with gas leaks, but you can’t count on it. You might instead notice that your house plants, which were healthy and well, are dying or dead now. Your gas bill might be rising higher than normal. There might be signs around the gas pipe itself – it might be hissing, emitting a small, dust-like cloud, or visibly damaged.
Due to the unbalanced ratio of oxygen to carbon monoxide in your home, you might see symptoms in your household. Some signs of a gas leak affecting humans – and pets – include mood changes, breathing difficulties, nausea, and loss of appetite, among more symptoms.
Beware, though: If you’re having symptoms of illness when you enter your house, and only in your home, but you’ve ruled out the possibility of a gas leak, you still need to have an inspector come out. You might have black mold or something else dangerous in your home causing the symptoms.
I definitely have a gas leak. What should I do?
Make sure your household is out of the home, and leave doors and windows open. Once you’re outside, call an emergency service or your gas supplier’s emergency number. Don’t try to fix it yourself or make phone calls inside. You have no idea how much gas has filled your home, and it’s extremely flammable.
How do I prevent gas leaks?
As with many things, regular maintenance and inspection is key to preventing unwanted surprises. You can install carbon monoxide detectors, be aware of where in your home you’re putting chemical materials away, and – in the worst case scenario – make sure there’s a fire extinguisher on hand in case a spark lights the gas.
What is not a plumbing emergency?
Emergency plumbing service is expensive, and you might be wondering if you can wait to make a phone call until tomorrow or the next day. Issues that can cause flooding, like a broken sump pump or burst pipe; immediate health risks to your household, like septic contamination of your potable water or a possible gas leak; or interruptions in your water supply, water pressure, or – especially in the colder months – hot water, are issues you probably don’t want to put off handling.
On the other hand, though it might be inconvenient, it’s possible to go a few days without a garbage disposal. If you have multiple bathrooms and only one toilet is clogged beyond function, you might not need a plumber immediately. If you have a friend’s help or you’re able to go to a laundromat, even a washing machine hose breaking might not require you to call an emergency plumber.
Ultimately, you know what is an inconvenience to you and what is going to negatively affect your quality of life. If a plumbing issue falls into the latter category, then you should probably get service as soon as possible.
How can we help you?