Konrad Orzechowski
President & CEO, Master Plumber
BIO
Meet Konrad Orzechowski, the founder of Kay Plumbing, Heating & Cooling, and the kind of expert technician you actually want working on your home.
Konrad has been in the plumbing and HVAC world for over 25 years. He’s a Master Plumber, licensed in South Carolina and Texas, a Senior Service HVAC Technician, and a trusted expert in water heaters, water filtration, air quality, and radon mitigation. But what really sets him apart isn’t just the list of certifications – it is how he looks at a home as a whole – water, air, and mechanical systems working together – so solutions aren’t just quick fixes, but long-term answers.
He’s known for doing things one way: the right way, the first time. That mindset runs through the entire Kay Plumbing team and is a big reason customers trust the company year after year. Konrad stands behind every job and every recommendation – nothing gets installed in a customer’s home that he wouldn’t put in his own.
What Konrad enjoys most about his work is helping people when they actually need help – restoring hot water, fixing a system that failed at the worst time, or making sure a family has clean, safe drinking water. Those everyday comforts matter, and he takes real pride in delivering them.
Outside of work, Konrad values time with his beloved wife and their three children. They love being outdoors, traveling, and just spending time together. When he gets a quiet moment, you’ll usually find him listening to audiobooks or tuning into Polish radio – a small way he stays connected to his roots.
If Konrad has one piece of advice for homeowners, it’s simple: regular maintenance and yearly safety checks save money, stress, and major headaches down the road.
When you work with Kay Plumbing, Heating & Cooling, you’re not just hiring a company – you’re supporting a hands-on owner who cares deeply about quality, honesty, and doing right by the people he serves.
Justyna Orzechowski
Administrative Manager
BIO
Introducing Justyna Orzechowski, the Administrative Manager of Kay Plumbing, whose behind-the-scenes contributions are instrumental to the company’s seamless operation, enabling it to run efficiently and effectively, thereby propelling its growth and success. Her commitment to excellence and her genuine care for others truly set her apart, making her an irreplaceable asset to the Kay Plumbing team.
At home, her boundless energy is channeled to delving into the realms of functional medicine, crafting nourishing, organic meals for her husband and their three children, and overseeing her own health consulting company, Right 2 Wellness, where she diligently shares her wealth of knowledge and expertise, empowering others to thrive in their well-being journeys. Through her steadfast commitment, Justyna creates a ripple effect of positive transformation, extending far beyond her immediate circle, and reaching the lives of her local community.
Nicole Remchuk
Operations Manager
BIO
Nicole has over a decade of experience in logistics and has built a reputation for developing managers and leaders across several industries. Now, as the Operations Manager for Kay Plumbing, Heating & Cooling, she ensures every aspect of the business runs like clockwork. She’s also the first to arrive at the office, setting the tone for a productive day ahead.
Nicole’s commitment to excellence runs deep—so much so that she once replaced a sewer line herself to prove she could do it, even before joining the team at Kay Plumbing, Heating & Cooling!
A lifelong learner, Nicole finds joy in reading, unwinding on beach days, and spending quality time with her family. When asked about her dedication, she proudly says, “I am married to Kay Plumbing, Heating & Cooling.”
Amir Khalil
HVAC Manager
BIO
Amir is the HVAC Manager at Kay Plumbing, Heating & Cooling, bringing expertise and leadership to ensure top-quality service for customers. With a passion for the trade, Amir is dedicated to continuously improving his skills and knowledge to provide the best solutions for his clients.
Outside of work, Amir enjoys spending quality time with his wife and kids. During hunting season, you’ll often find him out in nature, hunting. He’s also an avid reader, particularly interested in books about the trades, as he believes that expanding his knowledge is key to serving his customers better.
Anthony McMillan
Plumbing Supervisor, Master Plumber
BIO
Anthony McMillan is a Master Plumber with 10 years of experience in the plumbing trade. He specializes in water heater systems and gas line work, bringing precision, safety, and deep technical knowledge to every job.
Anthony values the stability and pride that comes with his work and is motivated by providing for his family while delivering dependable service customers can trust. He approaches each project one step at a time, with close attention to detail, ensuring the job is done right the first time.
Outside of work, Anthony enjoys spending time with his family, which mirrors the care and responsibility he brings to his role every day.
His advice to homeowners is straightforward and preventative: regular maintenance can help avoid costly plumbing issues and extend the life of your systems.
When working with Anthony, customers can expect a friendly attitude, high-quality workmanship, and fair, competitive pricing.
Chris Eakins
Logistics Manager, Master Plumber
BIO
Chris brings over 21 years of invaluable plumbing experience to his role as Logistics Manager. His extensive knowledge and practical expertise ensure the seamless coordination of operations, making him a vital asset to the team.
Outside of work, Chris is a devoted family man who thrives on creating lasting memories through new adventures. Whether exploring unfamiliar places or uncovering hidden gems closer to home, he treasures every moment spent with his loved ones.
Chris’s advice to customers reflects his positive outlook on life: “Treat every day as a gift, enjoy what life brings you, and never sweat the small stuff.”
Amanda Sweat
Customer Care Specialist
BIO
Amanda Sweat is a key member of our talented office staff at Kay Plumbing, Heating & Cooling. Always smiling and ready to help, she brings a positive energy to the office and is excellent with our customers, making every interaction smooth and pleasant.
In her spare time, Amanda enjoys relaxing at the beach, spending quality time with her family, and being the best dog mom to her puppy, Tucker. When it comes to cooking, Amanda is the go-to person for a new recipe. She’s a talented chef who loves preparing delicious meals for her friends and family.
Mariah Floyd
Dispatcher
BIO
Mariah Floyd is a dedicated Customer Service Specialist with 3 years of experience supporting customers and keeping operations running smoothly. Often the first friendly voice customers hear, she takes pride in making every interaction helpful, clear, and reassuring.
In her role, Mariah enjoys working directly with customers while helping organize daily operations. From coordinating appointments to answering questions and ensuring follow-through, she finds satisfaction in making sure everything runs efficiently for both clients and the team. She is motivated by the integrity of the office and the strong teamwork that supports every service call.
Outside of work, Mariah enjoys spending quality time at home with her son and her fur babies, reflecting the same care and attentiveness she brings to her professional role.
Her advice to homeowners is simple and practical: be proactive instead of reactive. Early maintenance helps prevent bigger issues, saving time, money, and unnecessary stress.
Mariah approaches her work with organization, efficiency, and a strong focus on customer service. Customers can expect prompt, friendly communication, clear explanations, and dependable follow-through every step of the way.
At Kay Plumbing, Heating & Cooling, Mariah plays a key role in creating a positive, stress-free customer experience from the very first call.
William Hall
Dispatcher
BIO
With over 20 years of experience, William brings a deep level of knowledge and professionalism to every job. He specializes in customer service and takes pride in making sure every homeowner feels supported, understood, and confident in the work being done.
What William enjoys most about his job is helping others succeed and finding solutions that truly make a difference. He’s driven by pride in his work and a commitment to doing things the right way every time.
Outside of work, William enjoys fishing, cooking, and staying active through sports.
His approach is simple but effective—stay determined, focused, and give every job his full attention.
Customers can expect 100% dedication to their concerns, clear communication, and someone who will go the extra mile to make sure the job is done right and they’re fully satisfied.
His advice to homeowners: Keep up with regular maintenance—ideally twice a year—and don’t forget to change your filters to prevent bigger issues down the road.
Ali Mesa
Customer Care Specialist
BIO
Alejandra Muller has 6 months of experience in her role and specializes in customer communication, bringing a thoughtful, detail-driven approach to her work.
She enjoys how involved Kay Plumbing, Heating & Cooling is within the local community and is motivated by doing things right the first time, knowing that accuracy and follow-through matter—for both customers and the team.
Outside of work, Alejandra enjoys running, reading, and playing Stardew Valley, balancing focus and creativity in her downtime.
Her advice to homeowners is practical and preventative: keeping up with your water heater maintenance can help avoid unexpected issues and costly repairs.
Alejandra describes her work style as focused and intentional, and customers can expect honest communication with no fluff—clear, direct answers and dependable follow-through.
She also appreciates directness and cooperation, believing that clear communication makes every process smoother for everyone involved.
David Mallek
Master Plumber
BIO
David Mallek brings an impressive 36 years of plumbing experience to the Kay Plumbing, Heating & Cooling team. With decades in the trade, he specializes in water heaters—particularly tankless systems—and is known for his strong diagnostic ability on challenging service calls.
David enjoys tackling complex problems that require experience and critical thinking. He was raised with the belief that your reputation is everything, and he approaches every job with that mindset—knowing that the quality of his work reflects directly on his name.
Outside of work, David enjoys cooking and traveling, bringing the same patience and attention to detail to his hobbies as he does to his craft.
His advice to homeowners is straightforward and experience-driven: know when to stop. Attempting repairs beyond your knowledge can often lead to larger issues. Recognizing when to call a professional can save time, money, and unnecessary damage.
David describes his work style as thorough and meticulous, ensuring that problems are fully resolved—not temporarily patched.
When working with David, customers can expect to be treated with respect and fairness, just as he would expect when calling for service himself. He is committed to doing his absolute best to fix the problem correctly the first time.
Mateusz Orzechowski
Service Plumber
BIO
Mateusz Orzechowski is a highly experienced Service Plumber with around 15 years in the plumbing trade. He specializes in diagnosing and fixing complex plumbing issues, taking pride in solving problems that others may struggle to identify.
What Mateusz enjoys most about his work is troubleshooting difficult plumbing problems and helping people get reliable solutions. He believes that whether a job is done right or wrong takes the same effort – so it should always be done right the first time.
Outside of work, Mateusz stays busy with a never-ending list of home projects, bringing the same hands-on mindset to his personal life as he does to his profession.
His advice to homeowners is straightforward and practical: follow common-sense plumbing practices, as many issues can be avoided with basic awareness and preventative care.
Mateusz approaches his work by focusing on delivering the best solution for the price, helping customers understand that not every product—such as tankless water heaters -is the right fit for every home.
When working with Mateusz, customers can expect honest, professional service and clear communication. He values mutual respect and is always open to answering tough questions, believing that cooperation and understanding lead to the best outcomes for everyone involved.
Maxwell White
Service Plumber
BIO
Maxwell White is a dedicated Service Plumber with 4 years of experience in the plumbing trade. He approaches every job with full commitment, bringing 110% effort to everything he does and taking pride in delivering work done the right way.
Maxwell enjoys working with his hands and fixing problems, and he believes that doing quality work and building strong relationships with customers is both the right thing to do and the foundation for long-term trust.
Outside of work, Maxwell enjoys listening to music, spending time with his family, and fishing, valuing time outdoors and with the people who matter most.
His advice to homeowners is practical and important: know where your main water shut-off is located and where your drain access points are. This knowledge can save time and minimize damage during an emergency.
Maxwell describes his work style as straightforward and methodical, focusing on understanding how systems should function and identifying why they aren’t working as expected.
When working with Maxwell, customers can expect someone who is there for them, offering fair pricing and honest service, with every job completed correctly – not rushed.
Max Buck
HVAC Technician
BIO
Maximillian Buck is an experienced HVAC Technician with 5 years of experience in HVAC and home remodeling. He specializes in residential and commercial HVAC service, bringing a strong technical background and hands-on problem-solving skills to every job.
What Maximillian enjoys most about his work is the critical-thinking aspect – solving problems and helping people, and he takes pride in attaching his name to work done right. His motivation comes from knowing the job was completed to a standard he can stand behind.
Outside of work, Maximillian enjoys spending time with his loved ones, working out, playing pickleball, and the occasional round of 2K, maintaining balance and energy both on and off the job.
His advice to homeowners is simple but important: routine maintenance goes a long way. Consistent care every 3–6 months can significantly extend the life and performance of HVAC systems.
Maximillian describes his work style as serious about the job but easygoing in approach, always looking for positives and keeping the experience as smooth and enjoyable as possible for customers.
When working with Maximillian, customers can expect honesty, professionalism, and clear communication, and he encourages customers to ask questions so they feel confident in their systems and solutions.
Austin Skinner
Service Plumber
BIO
Austin Skinner is a skilled Service Plumber with 6 years of experience in the plumbing trade. He specializes in diagnosing issues accurately and providing reliable, long-lasting solutions for homeowners.
Outside of work, Austin enjoys spending time with his family, which reflects the same care and dedication he brings to his work every day.
His advice to customers is simple but essential: despite the label, “flushable” wipes are not flushable. Avoiding them can help prevent serious plumbing clogs and costly repairs.
At Kay Plumbing, Heating & Cooling, Austin is known for his professionalism, strong troubleshooting skills, and customer-first approach.
Zackery Bouknight
Service Plumber
BIO
Zackery Bouknight is a dedicated Plumber with 2 years of experience in the trade. He focuses on performing quality work, building strong foundational skills, and delivering dependable service on every job.
Outside of work, Zackery enjoys working out, which reflects his disciplined mindset and strong work ethic.
His advice to customers is practical and preventive: maintaining your water heater regularly can help extend its lifespan and prevent unexpected breakdowns.
At Kay Plumbing, Heating & Cooling, Zackery is known for his reliability, positive attitude, and commitment to continual improvement.
Sydney Gillian
Plumber Apprentice
BIO
Sydney is a motivated team member who enjoys hands-on work and tackling new challenges every day. She takes pride in learning new skills and making sure every customer is taken care of and leaves happy. What drives Sydney is simple – doing a job well and knowing she made someone’s day easier. She believes in treating every home with care and respect, as if it were her own.
Outside of work, Sydney enjoys playing soccer and spending time with her family. She brings that same energy and positivity into her work, showing up ready to help and get the job done right. Customers can expect Sydney to be friendly, hardworking, and always informative – she makes sure you understand what’s going on every step of the way. She’s not afraid to get her hands dirty and takes pride in doing the work the right way.
Her advice to homeowners: Take care of your home like you would take care of your body – it’ll save you a lot of problems down the road.
Butch (Earl Mothershead)
Plumber Apprentice
BIO
Butch brings a hands-on, problem-solving mindset to every job he takes on. With a couple of years in the trade, he enjoys work that challenges him and keeps him active, especially when it involves figuring things out and getting them done right. What he enjoys most about the job is the constant movement and the opportunity to improve with every task. He’s motivated by putting himself in the customer’s shoes – believing that every job should look as good as possible and be done with care and attention to detail.
Outside of work, Butch enjoys his hobbies, hanging out with friends, and staying social. That easy-going personality carries over into how he works with customers. His approach is simple: stay confident, keep learning, and always find a way to get the job done efficiently and effectively. Customers can expect patience, understanding, and someone who truly listens while working hard to deliver quality results.
His advice to homeowners: Don’t ignore small issues – taking care of minor problems early can save you from bigger, more expensive repairs later.
Mike McKenna
Plumber Apprentice
BIO
Mike McKenna is a motivated Plumber Apprentice with 2 years of experience in the trade. He is focused on learning the craft the right way, building strong technical skills, and supporting his team to ensure quality work on every job.
Outside of work, Mike enjoys playing video games and spending time with his family, valuing balance and downtime when he’s not on the job.
His advice to customers is practical and important: know where and how to shut off your main water supply. This simple knowledge can help prevent major damage in the event of a plumbing emergency.
At Kay Plumbing, Heating & Cooling, Mike is known for his strong work ethic, willingness to learn, and positive attitude.
Peyton Johnston
Plumber Apprentice
BIO
Peyton is new to the trade but brings a strong work ethic and a hands-on approach to every job. She enjoys learning the field and taking on work that allows her to stay active and build new skills. What Peyton likes most about the job is being able to help people and find real solutions to their problems. She takes pride in making sure customers feel taken care of and confident in the work being done.
Outside of work, Peyton enjoys spending time fishing and relaxing outdoors. Her approach is simple—show up ready to work, keep learning, and treat every customer with respect. Customers can expect Peyton to be friendly, respectful, and focused on getting the job done right.
Her advice to homeowners: Stay on top of annual inspections – they can catch small issues early and help prevent bigger, costly problems later.